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True Blue Sailing Terms & Conditions

As per our current terms and conditions; True Blue Sailing accepts no liability for travel costs outside of our tours. Whilst we make every effort to safeguard clients, we cannot be held responsible for personal injury or loss due to actions beyond our control.

True Blue Sailing reserves the right to cancel tours with little or no notice if the risk to customers or crew is deemed by management or the relevant government & health authorities as unacceptable; as the safety of crew and guests is our first priority.

Looking ahead:

Our management & operations team have made extensive COVID Safe plans and have taken all guidelines from the local and federal governement & health departments. In some areas we have exceeded their advice or directives in order to keep our crew and passengers safe & comfortable at all times. We contiue to modify these as new information, guidelines, advice or directives are issued.

If you have an open dated ticket that was booked prior to 23rd March and would like to know what your options are, please call or email us.

All of our check ins must now be completed online, if you are having issues completing this or have any questions regarding the content of the online check in, our friendly staff are here to help!

Please contact Whitsunday Sailing Adventures if you need to make changes to your booking or require assistance:
P: +61 7 4940 2000
E: info@truebluesailing.com.au

Cancellation Policy:

We understand that during this period of time that travel is continually being interrupted because of Covid related restrictions through no fault of our customers. Therefore we will open date your ticket if you are impacted by travel restrictions to a more convenient date of your wanting. If you cannot travel into the future please contact our friendly staff on 07 4940 2000

All other cancellations:
Please change your dates for a $40 transfer fee before 14 days of departure. Less than 14 days, there will be a 75% refund.

All meals, snorkel equipment, stinger suits and fresh linen are inclusive of the cost. SCUBA Diving is optional, and fees are paid onboard. Itineraries: True Blue Sailing reserves the right to change routes or vessels at any time without notice. All itineraries, activities and departures are subject to weather and may be changed or cancelled at the discretion of True Blue Sailing. It should be noted that adventure sailing includes risks. Whilst we make every effort to safeguard clients, we cannot be held responsible for personal injury or loss due to actions beyond our control. Travel insurance: We recommend that all clients have travel insurance covering illness, injury, loss or damage to personal belongings. It is especially IMPORTANT to have travel insurance during WET SEASON. We are unable to refund the cost of your trip if you are unable to make your trip on time due to adverse weather conditions or roads flooding. Often the weather is beautiful in the Whitsunday's but roads south and north can be flooded and flights cancelled. The minimum age for True Blue Sailing is 18 years old, ID will be required on check-in. Passengers under 18 years old booked on will be refused entry without a refund.


Date transfer requests outside of 72 hours but within 7 days are approved at Airlie Beach Central's discretion and a $40 transfer fee will be charged.

When booking Open Dated tickets please select Peak or Low Season Rates carefully and book in advance to avoid disappointment. Upgrade fees will apply on check-in for Low Season tickets travelling during Peak Season

In the event that we cancel tours 

Direct Bookings: If you are unable to open date your ticket or transfer to another date, we refund 100% of your ticket excluding any card fees.

Travel Agent/ 3rd Party Bookings: If you are unable to open date or transfer to another date, please refer to your Travel Agents Terms & Conditions as these will apply. Keep in mind Travel Agent bookings or 3rd party bookings often include a non-refundable booking fee on all cancellations. We recommend carefully reading through all booking details when making direct or 3rd party bookings & keeping a copy of your conditions handy.