Terms & Conditions

TERMS AND CONDITIONS

As per our current terms and conditions; True Blue Sailing accepts no liability for travel costs outside of our tours. Whilst we make every effort to safeguard clients, we cannot be held responsible for personal injury or loss due to actions beyond our control.

True Blue Sailing reserves the right to cancel tours with little or no notice if the risk to customers or crew is deemed by management or the relevant government & health authorities as unacceptable or unsafe; as the safety of our crew and guests is our first priority.

All of our check ins must be completed online, if you are having issues completing this or have any questions regarding the content of the online check in, our friendly staff are here to help.

Please read our terms and conditions below, or contact Whitsunday Sailing Adventures if you need to make changes to your booking or require further assistance.

Booking Terms

Whilst we make every effort to safeguard clients, we cannot be held responsible for personal injury or loss due to actions beyond our control. Any cancellations made within our cancellation period will unfortunately result in the complete forfeiture of the ticket price. Any cancellations made outside these time frames will be refunded in full, minus any credit card/administration fees. Please see the cancellation periods below:

OVERNIGHT BOATS = 14 Days
DAY TRIP = 24 hours
PRIVATE CHARTERS = 21 days

This is the cancellation policy of direct bookings with True Blue Sailing. If you have booked through a travel agent, you will be bound by their terms and some agents will have longer cancellation periods.

If you have been approved to move your date of travel, and you are within our cancellation period, a $50 per person transfer fee may be applicable. You may also be subject to any price increases if your new date is within a different rate period, e.g high season.

COVID Cancellation Policy

Please ensure you are aware of our policy regarding COVID-19 as you may be refused boarding if you have any of the following:

Any flu like symptoms such as fever, cough, sore throat, or shortness of breath
Have been in close contact with someone who is a confirmed case of Covid-19

If you are experiencing any of the above close to your departure date, please call us as soon as possible. Please do not try to partake in your tour if you are feeling unwell. No refunds will be given for any cancellations made within our cancellation period however, if you are unable to travel, we are more than happy to write you a letter to help you make a claim on your travel insurance. There are many insurance providers now that will cover for Covid cancellations. We strongly recommend all guests have adequate travel insurance.

General Terms

Due to Airlie Beach being located in the tropics we can occasionally experience inclement weather. Our wet season is usually anywhere from December to May and we highly recommend you purchase Travel Insurance which would cover for such things as road closures, flight, bus, or tour cancellations.

Our tours offer adventure sailing and we do not cancel due to rain, clouds or strong winds. The Whitsundays is deemed partially smooth waters and tours will only be cancelled if the Regional Harbour Master closes the area or if the Operator or Skipper of the vessel deems the weather to be unsafe. The safety of our guests and our Crew is our highest priority and our Operations Team or Crew reserve the right to vary itineraries or cancel a trip with little or no notice for safety and comfort of our passengers. We also reserve the right to substitute vessels at any time, for any reason.

Clients should note that adventure travel involves risk. Whilst we make every effort to safeguard guests, we cannot be responsible for any damage, personal injury or loss due to the actions of passengers that are beyond our control. At certain times of year ‘dangerous’ jellyfish inhabit these waters and passengers should take care for their own safety. Passengers entering the water do so at their own risk and the operators of the vessel will not be liable for any personal injury, illness, death, or any other consequences whatsoever of passengers being stung by jellyfish. To minimise this risk, you will be provided with a full length protective ‘Stinger Suit’ to wear whilst swimming and snorkelling during your trip.

True Blue Sailing Itinerary

True Blue Sailing reserves the right to change routes or vessels at any time without notice. All itineraries, activities and departures are subject to weather and may be changed or cancelled at the discretion of True Blue Sailing. It should be noted that adventure sailing includes risks. Whilst we make every effort to safeguard clients, we cannot be held accountable for personal injury or loss due to actions beyond our control. All meals, snorkel equipment, stinger suits and fresh linen are inclusive of the cost. SCUBA Diving, Banana Boat and Jetboat rides are optional, subject to availability and fees are paid onboard.

Travel Insurance

We are unable to refund the cost of your trip if you are unable to make your trip on time due to adverse weather conditions or roads flooding. Often the weather is beautiful in the Whitsunday’s but roads south and north can be flooded and flights cancelled.

We recommend that all customers have travel insurance covering illness, injury, loss or damage to personal belongings. It is especially IMPORTANT to have travel insurance during WET SEASON.

Age Limits Apply

The minimum age for True Blue Sailing is 18 years old, ID will be required on check-in. Passengers under the age of 18 years old will be refused travel without a refund.

Change the date of tour

Changes to the date of a booking more than 14 days prior to departure will incur a $50 transfer fee. Date changes requested within 14 days of your tour are at the discretion of Whitsunday Sailing Adventures and True Blue Sailing. If approved, there will be a $50 transfer fee.

If you would like to change your dates please contact our reservation team on 07 4940 2000 or email res@whitsailing.com.

If True Blue Sailing cancels a trip

In the event that we must cancel a tour for the safety of our passengers, please see the two options below.

Direct Bookings;

We will refund you 100% of your ticket (excluding booking fees).

Third Party Bookings;

If you are unable to move to an open dated ticket or transfer to another date, please contact your travel agent directly as their own terms and conditions will apply.