Last updated: 5 October 2026
True Blue Sailing (“we”, “us”, “our”) owns and operates the Atlantic Clipper and New Horizon overnight sailing tours in the Whitsundays. This policy explains what personal information we collect through truebluesailing.com.au and our tours, how we use it, who we share it with, and the choices you have. It also contains our Cookie Policy.
Information we collect
- Enquiries: your name, email address, phone number and message when you contact us by phone, email, live chat or a form on our website.
- Bookings: details needed to book and run your tour, such as your name, contact details, travel dates and any information you give us about dietary or other requirements. Payments are processed by our reservations agent and their payment providers; we do not store your card details on this website.
- Website use: information about how you use our website, such as pages viewed, links clicked, the device and browser you use, your approximate location and how you arrived at our site. Much of this is collected using cookies and similar technologies (see the Cookie Policy below).
How we use your information
- To respond to your enquiries and manage your booking and tour.
- To meet our safety, legal and regulatory obligations.
- To understand how people use our website so we can improve it.
- To measure our advertising and, where you have consented, show you relevant ads on other websites and social media.
- To send you marketing, only where you have agreed to receive it. You can unsubscribe at any time.
Who we share it with
We share personal information only as needed to run our business:
- Whitsunday Sailing Adventures, our reservations agent, which handles bookings, booking enquiries and check-in.
- Analytics and advertising providers: Google (Google Analytics, Google Ads, Google Tag Manager), Meta (Facebook and Instagram) and Microsoft (Clarity).
- Service providers that host our website, provide live chat and send email on our behalf.
- Government or law enforcement bodies where required by law.
Some of these providers store information outside Australia, including in the United States. We take reasonable steps to make sure they handle it in line with Australian privacy law.
We do not sell your personal information.
Keeping your information secure
We take reasonable steps to protect your information from misuse, loss and unauthorised access, and we keep it only for as long as we need it for the purposes above or as required by law.
Your choices and rights
You can ask to access or correct the personal information we hold about you by contacting us using the details below. You can change your cookie preferences at any time using the cookie settings link on our website.
Visitors from the UK and European Union: under the UK GDPR and EU GDPR you also have the right to request erasure of your data, restrict or object to its processing, and request a copy in a portable format. Where we rely on your consent (for example for analytics and advertising cookies) you can withdraw it at any time. You can also complain to your local data protection authority.
Questions and complaints
If you have a question or concern about how we handle your personal information, please contact us:
True Blue Sailing
Office: 344 Shute Harbour Road, Airlie Beach QLD 4802
Post: PO Box 747, Cannonvale QLD 4802
Email: info@truebluesailing.com.au
Phone: +61 7 4940 2000
We will respond within a reasonable time. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Cookie Policy
Change or withdraw your cookie choices at any time by ticking or unticking the options below. Your changes save straight away.
This Cookie Policy was last updated on 4 October 2026 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.
1. Introduction
Our website, https://truebluesailing.com.au (hereinafter: "the website") uses cookies and other related technologies (for convenience all technologies are referred to as "cookies"). Cookies are also placed by third parties we have engaged. In the document below we inform you about the use of cookies on our website.
2. What are cookies?
A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.
3. What are scripts?
A script is a piece of program code that is used to make our website function properly and interactively. This code is executed on our server or on your device.
4. What is a web beacon?
A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. In order to do this, various data about you is stored using web beacons.
5. Cookies
5.1 Technical or functional cookies
Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website and, for example, the items remain in your shopping cart until you have paid. We may place these cookies without your consent.
5.2 Statistics cookies
We use statistics cookies to optimise the website experience for our users. With these statistics cookies we get insights in the usage of our website. We ask your permission to place statistics cookies.
5.3 Advertising cookies
On this website we use advertising cookies, enabling us to gain insights into the campaign results. This happens based on a profile we create based on your behaviour on https://truebluesailing.com.au. With these cookies you, as website visitor, are linked to a unique ID but these cookies will not profile your behaviour and interests to serve personalised ads.
5.4 Marketing/Tracking cookies
Marketing/Tracking cookies are cookies or any other form of local storage, used to create user profiles to display advertising or to track the user on this website or across several websites for similar marketing purposes.
Because these cookies are marked as tracking cookies, we ask your permission to place these.
5.5 Social media
On our website, we have included content from Facebook to promote web pages (e.g. “like”, “pin”) or share (e.g. “tweet”) on social networks like Facebook. This content is embedded with code derived from Facebook and places cookies. This content might store and process certain information for personalised advertising.
Please read the privacy statement of these social networks (which can change regularly) to read what they do with your (personal) data which they process using these cookies. The data that is retrieved is anonymised as much as possible. Facebook is located in the United States.
6. Placed cookies
7. Consent
When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. As soon as you click on "Save preferences", you consent to us using the categories of cookies and plug-ins you selected in the pop-up, as described in this Cookie Policy. You can disable the use of cookies via your browser, but please note that our website may no longer work properly.
7.1 Manage your consent settings
8. Enabling/disabling and deleting cookies
You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser.
Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our website again.
9. Your rights with respect to personal data
You have the following rights with respect to your personal data:
- You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
- Right of access: You have the right to access your personal data that is known to us.
- Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
- If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
- Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
- Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.
To exercise these rights, please contact us. Please refer to the contact details at the bottom of this Cookie Policy. If you have a complaint about how we handle your data, we would like to hear from you, but you also have the right to submit a complaint to the supervisory authority (the Data Protection Authority).
10. Contact details
For questions and/or comments about our Cookie Policy and this statement, please contact us by using the following contact details:
True Blue Sailing
Coral Sea Marina, Airlie Beach QLD
Australia
Website: https://truebluesailing.com.au
Email: info@ex.comtruebluesailing.com.au
Phone number: +61 7 4940 2000
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